Web 2.0: So, What The Heck Is Web 2.0, Anyway?

At the O'Reilly Media Conference back in 2004 the Web 2.0 rumble began. For years later, it is going full swing, confusing the masses and being flung around with little to no understanding about what it actually stands for. Often used to describe social bookmarking sites, blogs and interactive forums, this explanation only covers half of the truth. Like the World Wide Web when it first appeared, Web 2.0 is like an amorphous entity that is ever changing.

In essence, Web 2.0 is the use of the web as a 2-way communication tool, a way for the readers or consumers of a site to contribute to the site. The best example I've seen is the comparison of Britannica Online and Wikipedia. Britannica is a static resource, viewed as both comprehensive and authoritative because it is written by authorities and is unchangeable. Wikipedia, on the other hand, is the opposite of static. It must be manually stopped to prevent changes, and not only is it user-generated, it is also user-changed. One would anticipate this makes Wikipedia a lesser reference source.

In truth, however, Wikipedia is a better reference source than Britannica - not because the articles are more accurate, but rather because they direct the reader toward a variety of other resources, representing a multitude of viewpoints and not just the one of the single initial author. This is immensely powerful.

Web 2.0 is an evolution of that idea, the concept of harnessing the knowledge of users globally to create comprehensive, ever changing repositories that would beyond the capabilities of a single author. The building of this wealth of knowledge takes the form of a virtual conversation which Google utilizes to target advertising that is relevant to the topic on the page. The older DoubleClick system would simply display ads without considering the content on the page.

But how can these concepts help you, the online marketing professional?

Primarily by showing you that you must change the way you think about the Internet. No longer is it a place where you can trap an audience on a website and proselytize to them. Instead, the new way to capture and retain a potential customer is by engaging them with your content, your tools, and your media. Allow customers to have a voice on your site, and you begin to create community.

This can be as simple as implementing a blog with comments that you the writer reply to, or as complex as creating your own new application - interactive games, uploadable media, public customer tips. Don't make the mistake of looking at this as user-generated content; instead, create compelling content that your users want to add to. Ideally, you want the Mona Lisa on your site - with watercolors and markers available so your customers can make their own doodles to finish it out.

If your small business doesn't possess the resources to create this level of complexity, there are other options. Join an existing community in your niche and lend your expertise to the group. Add a compelling signature to your profile that will be posted on every comment and bit of advice you give. Then participate - answer questions, give tips and advice but don't advertise. If people like you, respect you and you add genuine value to the conversation, they will naturally find their way to your website. Web 2.0 has created a give and take on the Internet which has forever changed what is expected for business success. It is new, different and most of all, a lot of fun.

Learn tips for marketing an online business, or how to start a home based internet business. Visit the website marketing tips blog at http://www.nitromarketing.com/blog

- Kale McClelland